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PRIVACY POLICY

Please read our privacy policy carefully, since the processing of the personal data you provide us with requires your knowledge and your acceptance of the conditions set out here.

 

Who is responsible for collecting and processing the data?

The entity responsible for collecting and processing your personal data is “5 Sites Cabanas - Serviços e Imobiliária S.A.”, referred to hereafter as “5 Sites”, which may, in the scope of its activity, resort to the use of entities subcontracted by it for the pursuit of the purposes set out here.

 

What does “personal data” mean?

Personal data means any information, of any kind and independently of the respective support, including sound and image, related to an identified or identifiable physical person. A person is considered identifiable if they can be directly or indirectly identified, i.e. by means of an identification number or by one or more specific elements of their physical, physiological, mental, economic, cultural or social identity.

 

What personal data are collected and processed?

The personal data collected and processed by 5 Sites includes, but is not limited to, the following:

When you are using our website, 5 Sites may collect information about your computer, including your IP address, operating system and the browser you are using, for administrative purposes and to aggregate information for its advertisers.

 

5 Sites assumes that the data were supplied by their owner or that said owner gave their consent for the purpose, and presumes that the data in question are correct and up-to-date.

 

How are your data collected?

Personal data may be collected by the following means:

1. E-mail
2. Website
3. Phone calls
4. In person

The data collected are processed and stored electronically and in the strictest compliance with the legislation governing the protection of personal data; they are stored in specific databases, created for the purpose by 5 Sites or by its subcontracted entities.

Some of the personal data fields on the website are mandatory; if the data requested is not provided or is incomplete, 5 Sites may not be able to provide the services or the information that you have requested. If the personal data requested is mandatory, 5 Sites will inform you of this in each specific case.

 

What are the purposes and grounds for processing your data?

In accordance with the principles of data protection, 5 Sites will only process your personal data for specific purposes and if it has a legal basis for doing so. 5 Sites will use your data for the following purposes and based on the following grounds:

A. Based on the agreement that you entered into with us for hospitality services, we process your data for the purposes of:

(a) Management of bookings and stays
(b) Requests for quotes, information and booking confirmations
(c) Keeping a record of your preferences (e.g. preferred room, mobility, newspapers/magazines, etc.)
(d) Invoicing and verification of payment methods
(e) Providing you with information essential for your stay at the hotel
(f) Customer support

B. Based on your consent, we process your data for the purposes of:

(g) Sending newsletters (if you are not already our customer)
(h) Sending marketing campaigns (if you are not already our customer)
(i) Loyalty programmes

C. In order to comply with legal obligations, we process your data for the purposes of:

(j) Complaint management
(k) Compliance with other legal or regulatory obligations

D. Because you are our customer and we have a legitimate interest in wanting to provide you with an ever better service, we process your data for the purposes of:

(l) Conducting customer satisfaction surveys regarding your stay
(m) Conducting market studies, assessment surveys and statistical analyses
(n) Contacts list

E. As part of our pre-contractual procedures as an employer, we process your data for the purposes of:

(o) Recruitment

In the pursuit of the purposes set out above, 5 Sites may cross-reference the data collected with the aim of updating and completing them.

 

Who do we share your data with?

The data collected and held by 5 Sites may be passed on, while respecting the duty of confidentiality and the principle of the purpose for which they were collected, to the following entities:

Entities belonging to the same group as 5 Sites
Judicial or administrative authorities, where such disclosure is mandatory
Recruitment and selection companies
Subcontractors that will process the data on 5 Sites’ behalf and in accordance with the purposes determined by 5 Sites

 

COOKIES

Cookies are small pieces of data that can help identify your browser and which can store information such as configurations and the user’s preferences.

5 Sites may place cookies on your device in order to personalise and facilitate your browsing experience as much as possible. These cookies do not provide references or any of the user’s personal data.

For more information, please read our Cookie Policy.

 

What rights do I have?

As required by the Personal Data Protection Law, we guarantee your right to access, update, rectify, remove and delete your data, as well as your right to portability. You may also address complaints to the Comissão Nacional da Proteção de Dados (National Data Protection Commission).

You can also refuse to allow your data to be used for marketing purposes, for the sending of informative communications or for inclusion in lists or information services. If you did not do so when your data were collected, you can request this at a later date.

In order to exercise these rights, you should contact us by e-mail at rgpd@goldenclubcabanas.com or by sending a letter to Golden Club Cabanas, Rua Tuberária Major 8800-591 Cabanas de Tavira, Portugal.

 

How long do you keep my data?

We will store and keep your data for varying lengths of time depending on the purpose for which they were processed. In the absence of a specific legal requirement, your data will be stored and kept only for the shortest period of time necessary to fulfil the purposes for which they were collected or subsequently processed. At the end of this time, they will be removed.

 

How safe are my data?

5 Sites undertakes to guarantee the protection and safety of your data. To this end, it has adopted various technical and organisational security measures to safeguard the personal data you provided us with from dissemination, loss, improper use, alteration, processing or unauthorised access, and from any other type of illicit processing.

5 Sites requires its subcontractors and its partners to adopt security measures equivalent to its own.

Notwithstanding the security measures implemented by 5 Sites, you, as a user, should take additional security measures, i.e. ensure that your hardware and browsers are up-to-date in terms of security, that they are adequately configured, and that they have an active firewall, antivirus and anti-spyware. You should also verify the authenticity of websites you visit on the internet and avoid any that raise your suspicions.

 

Disclosure

5 Sites acknowledges that it may disclose your data during merger, acquisition and/or incorporation processes that it may be involved in. 5 Sites does not consider such disclosure as a transfer of data to third parties, nor would it involve subcontracted processing of any kind.

5 sites may also disclose your data to third parties in the scope of investigations, inquiries and legal and/or administrative or similar processes, as long as it has been duly ordered to do so by a court of law.

 

Transfer of data

If there is a possibility of your data being transferred to third countries outside the European Union or the European Economic Area, 5 Sites will abide by the law insofar as the suitability of the destination country is concerned with regard to the protection of personal data and to the requirements applicable to such transfers. Personal data will not be transferred to jurisdictions that do not offer guarantees in terms of data security and protection.

The use of 5 Sites’ social media networks may imply the transmission of data to social media service providers, which may be headquartered outside the European Union or the European Economic Area. 5 Sites declines liability in respect of any data that you provide on social media networks.

 

Changes to the Privacy Policy

5 Sites reserves the right to make re-adjustments or changes to this Privacy Policy at any time. Any such changes will be duly published online at www.goldenclubcabanas.com.